Frequently Asked Questions

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Site Management

The Buddy Plan includes unlimited online support via email.

All support requests should be sent directly to the buddy email address you provided. In case of something urgent or any problem with email you are welcome to SMS text message us. Phone and Skype support is not included.

Categories: Buddy, Site Management

We provide up to 5 tasks per month with the Guru and Expert website management plans. The per minute limitation relates to the task complexity, the tasks you request us to complete can be anything you like related to your website. From content updates to design changes, plugin customisation or simple configuration is all possible as long as the task can be completed within the time limitations imposed by you site management plan.

Category: Site Management

You can ask us how to do anything related to your website or how your website works. Whether that is how you configure a plugin or how to get your site listed on Google. Anything that you need help with feel free to drop us an email if your a subscriber to the Guru or Expert site management plans.

Category: Site Management

When you want us to do something for you whether that is edit a webpage, update an image, change your site navigation or structure this is a custom task request. The number of custom task requests and the amount of time they can take are dictated by the plan that you choose.

Category: Site Management

A support request is where you ask how you can do something whereas a task request is where you ask us to do something for you. An example of a support request is “How do I publish a new blog post?” and a task request would be “I have attached an article can you please add it to my blog”.

Category: Site Management

Education, LMS and Moodle

LMS is simply an abbreviation for a learning Management. If you have been to college, university and even most likely a school in the past 10 years you will likely have experienced an LMS. It is the online portal that allows students and teachers to collaborate, access course materials and submit their work for evaluation online.

Moodle LMS is the world’s most popular and most used learning management system. The Moodle Learning Management System is a flexible, open source, and free to download learning management solution. Moodle’s basic structure is organised around courses. These are basically pages or areas within Moodle where teachers can present their learning resources, materials and activities to students. Individual courses and materials can be used by one teacher or shared by a group of teachers.

Our hosted Moodle solution comes with a number of plugin options to further enhance the core features and functionality of Moodle.

Our Moodle optimised webserver is located in the Google Data Centre in Sydney?

We charge additional Moodle space at $1 per MB per annum.

Charged annually at $1024 Per Gigabyte of SSD webspace including nightly offsite backups.

If you need advanced support assistance or management for your Moodle installation we can provide this for $75 per hour. Minimum purchase of 2 hours for ad-hoc advanced support.

You can pre-purchase a block of 10 hours and this will afford you billing in 20 minute increments.

This time can be used for theme installation and customisation, plugin installation and configuration or other day to day management tasks and other advanced Moodle SysAdmin requests.

eCommerce

Commonwealth Bank of Australia or CommBank integration is available and w ehave helped dozens of websites process payments online automatically by interfacing with CBA

Category: eCommerce

Yes, indeed we have several client sites who we have successfully integrated.

Category: eCommerce

We have been responsible for the build of many stores running over 1000, 5000 and even well over 10,000 products before, excluding variations. We have even implemented the auto population of woocommerce stores via the API of a variety of suppliers including Ingram.

If your product line exceeds 120,000 items including variations then please get in touch about appropriate options.

Category: eCommerce

Webdesign

Yes. Once we have finished your website to your liking it will be a simple process for you to login and edit your website with no technical knowledge. If you can use email, Facebook and know how to use Google you will be able to manage your site. We are always available to help if needed.

Category: Webdesign

About agency.cm

Agency.cm has been operating as a white label agency partner and through a select number of Australian online b2b marketplaces for the ‘gig’ economy since early 2016. In that time we have fine tuned our process whilst developing over 150 sites in the past 12 months alone.

We have maintained a 100% positive feedback rating for 3 years now, with 100% of our clients awarding us 5/5 stars over the past 12 months.

Combining that with our principles experience working with leading Australian digital business spanning over a decade. Taking the lessons learned and applying them to Agency.cm and as a result we are able to confidently offer exceptional results to tight deadlines.

Category: About agency.cm

Buddy

The Buddy Plan includes unlimited online support via email.

All support requests should be sent directly to the buddy email address you provided. In case of something urgent or any problem with email you are welcome to SMS text message us. Phone and Skype support is not included.

Categories: Buddy, Site Management

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